The Most Popular Questions

Is HGH legal?

In virtually all of the 50 states in the USA and 28 countries within the European Union it is LEGAL to possess HGH for personal use.  

How much do you charge for shipping?

United Kingdom: shipping to the UK (Royal Mail Special Delivery Guaranteed™ by Next Day by 1pm™) is £14
Europe: the cost is £29.00 (Parcelforce Worldwide Delivery™ – Global Priority 72 hours)
USA / Canada: the cost is £34.00  (UPS 3 Business Day™ 72hrs)

Are these products genuine (191-amino acid) rHGH grade and verifiable?

All our products (Jintropin®, Ansomone®, Hygetropin® are sourced direct from GMP manufacturing depots within Europe. We do not sell unbranded HGH or low grade (192-amino acid) rHGH. All our products are supplied in their original packaging and have the relevant bar code and lot number which verifies their product authenticity.

Are these products authentic, licensed and verifiable pharmaceutical grade?

All products (Omnitrope®, Saizen®, Genotropin®, Norditropin®, Humatrope®) are obtained direct from European manufacturing depots.  We do not sell unbranded or generic Human Growth Hormone.  The packaging has a bar code and serial number which can be used to verify it’s authenticity directly with the manufacturer.

What is the maximum I can order at one time? 

We have no minimum or maximum order levels. Please contact us for wholesale quotations.  

What are your contact hours?

We are available for contact 24/7/365.  We guarantee to respond to emails within 24 hours.

What is your method of payment?

At the moment we only accept MoneyGram, Western Union.

How are orders placed on your shop?

Once you select your product and add it to the shopping cart. you are able continue shopping or go to the check out where you will be asked to enter your shipping and contact details. You can then review your order and confirm it. Once this is done you can place your order.  

What happens once I submit my order?

Once you have placed your order you will receive an automated email with clear payment instructions. Once your payment has cleared we will ship your order and you will receive a tacking number via email.

How do you ship your products?

All our consignments are shipped in discreet packaging by courier and include online tracking (Please see shipping information)

How long will it to ship my products?

All USA and European orders are dispatched from one of our local distribution hubs (Please see shipping information). All UK orders are shipped from our UK hub for next day delivery.

Do you deliver to the rest of the world?

Yes. however we are currently unable to ship to Australia (Please see shipping information)

How do I know that my (licensed) product will be packaged properly and stored at the correct temperature?

Our Company policy ensures that we must comply with our manufacturers cool chain policy. HGH is a refrigerated medicine and must be kept between 4 and 8 degrees to maintain its effectiveness. Our pharmaceutical packaging staff are fully trained and compliant with current health and safety standards. We make sure that all our products are shipped with heat and impact resistant packaging to ensure the temperature remains at 4-8 ℃ and arrive in perfect condition.

Do you ship to Canada?

Yes. We ship from inside the USA

What do you recommend for a first time order?

We always advise a first-time user to order one kit (100IU). We want to make sure you are happy with your product and that you have full trust in the authenticity of the product you receive.

How do I know that my product will be dispatched safely and discreetly?

We take the utmost care and discretion when shipping your order. All UK orders are dispatched WITHIN the UK with Royal Mail Special delivery. For USA orders we UPS domestic shipping. Your product is a high-value item and so we ensure that the customer receives full online tracking. We do not leave any identifying address of The HGH Shop on either the outside or inside of your parcel.

What dosage should I take?

The optimum dosage for a non-sports professional is 15-20IU (4.5 – 6mg) per week. Our kits vary in dosage. The highest dosage kit we sell is 200IU. Most kits we sell are 100IU.

How do I contact The HGH Shop if I have any questions about my order?

We are the only HGH website that allows the customer to contact customer service directly by telephone. You can also contact us by email at We guarantee to respond within 24 hours by email.

We have a 24-hour dedicated (UK landline 0843 289 3871).

Alternatively you can contact us via Live Chat at the bottom of this page.

What if my product is not in stock?

On the rare occasion your product is not in stock we will contact you and offer you an alternative product of equal dosage (IUs). Until we have received your payment you can cancel your order at anytime.

I want to buy Hygetropin but was wondering if the product comes with bacteriostatic water?

Yes. We supply bacteriostatic water with all online orders free of charge.

Please contact us if you have any further questions

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